Monday, May 19, 2014

Looking Toward the Horizon: The Future of Cloud Services in the Contact Center

Looking Toward the Horizon: The Future of Cloud Services in the Contact Center

1 comment:

  1. Software as a service (SaaS) is transforming information technology today. Gartner defines SaaS as “software that is owned, delivered and managed remotely by one or more providers. The provider delivers software based on one set of common code and data definitions that is consumed in a one-to-many model by all contracted customers at any time on a pay-for-use basis or as a subscription based on use metrics. Here are Cloud call center, Cloud Contact Center,Virtual Call Center, Call Center Software and Call center and crm integration.

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